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2 3 4 [Next] - Inquiring about guests' dietary restrictions/preferences while making or confirming a reservation has precluded difficulties on many occasions. If a guest is e.g. lactose-intolerant, one needs to have on hand a nondairy creamer as well as substituting nondairy products in quiche, French Toast, etc. Others may be sensitized to citrus, i.e. no orange or grapefruit juice, substituting instead grape or apple juice. One of the most challenging restrictions has been a guest who was wheat-intolerant. So, lots of fresh fruit and granola. 18-Dec-2003 The Bonaventure, Atlanta, Georgia ID1299 - When taking a reservation for our B&B, we always ask if there are any food sensitivities we should be aware of. Our guests are pleased that we care, for one thing, and we have found it's much easier for us if we can plan our menus accordingly, especially since we are a small inn in a rural area. It also allows us to be discrete at the breakfast table - we may just place a small card with the special guest's name on it so that their dietary restrictions can remain a private thing between us and them. We also keep on hand things like vegan granola, rice milk, wheat-free muffin mixes, etc., for the last-minute travelers and the ones who 'suddenly' remember on arrival that they can't have sugar!! Pine Meadow Inn, Grants Pass, Southern Oregon 18-Dec-2003 Pine Meadow Inn, Grants Pass, Southern Oregon ID1295 - Be heightened in your skills to ask probing questions for those who want a 'honeymoon' or 'anniversary' reservation. Many assume you know what they want. Be wary of men making anniversary reservations at the last minute. He's probably under the gun because 'he forgot' this momentous occasion, and now he's scrambling to 'save face' with his wife. They might just arrive, decide it's 'not what they wanted', and then cancel on the spot. Men in this situation sometimes don't think to tell you exactly what they're looking for. They might just say 'some place quiet'. Well, so is a morgue! You have to get specifics: Scenic View? Hot Tub? Fireplace? Sauna? Marble Floors? Fountains? A Chamber Maid? Sounds a bit silly, but you'd be surprised. If they've never been to your place before, you must be very specific about what you do or do not offer, and try to describe what your facility looks like, how it's decorated, and what kind of 'ambiance' you have; otherwise, you may end up with a no show. (They probably did the 'drive by' and kept on driving.) Anniversary and honeymoon bookings have their own idiosyncrasies, and will require you to be more on your toes. Union Pier Summer House Vacation Rental Suites, Union Pier, Michigan 18-Dec-2003 Union Pier Summer House Vacation Rental Suites, Union Pier, Michigan ID1296 - Consider carefully if you really want to provide a full hot breakfast, remembering that everybody's definition differs. Sometimes making a fried egg can be a very forgettable experience if the guest wants it done in some special way. Likewise if you have ham or bacon or pork sausage which the guest doesn't like; you can be sure that they will want some hot meat in place of same. Likewise with the times. If you offer hot breakfast and somebody is leaving at 7 a.m., they will often look at you with saddened eyes and wonder if it might be too much bother for you to have breakfast ready. If at all possible, discuss with other operators in your area the possibility of everybody switching to a continental breakfast at set times. This cuts down on food and labour costs tremendously. 1-Jan-2000 Gower House Bed and Breakfast, St. John's Newfoundland, Canada ID1301 - Don't have a TV in your common room. You will never find two guests who want to watch the same show. Keep them in the bedrooms. 1-Jan-2000 Gower House Bed and Breakfast, St. John's Newfoundland, Canada ID1300 Would You Like to Add a Travel Tip?We welcome QUALITY travel tips from our users.Note: you will be required to enter the characters from a security image, so please make sure that you have your browser set to view images. (This measure was necessary to reduce spam.) You will be able to provide your URL, if applicable. Submit your travel tips and hints here. |
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